Printer Supply Shop: Warranty Policy

As an authorised distributor of Bambu Lab printers, we want you to feel confident in your purchase.

That’s why we offer a comprehensive warranty policy for all our products, including the Bambu Lab X1C 3D Printer, accessories, filament, and spare parts.

What Does Our Warranty Cover?

We stand behind the quality of our products.

Our warranty covers manufacturing defects in materials and workmanship for a specified period from the date of purchase.

Here’s what you can expect:

  • 3D Printers: All Bambu Lab 3D printers, including the A1 Series, P1 Series, All AMS, and X1 Series, come with a warranty period of 12 months.
  • Accessories: Accessories purchased alongside your printer are covered for 12 months against defects.
  • Filament: We guarantee that our Bambu Filament is free from manufacturing defects for 30 days from the purchase date.
  • Spare Parts: Spare parts are covered for 90 days after purchase.

What’s Not Covered?

While we want to support you fully, there are some limitations:

  • Damage caused by misuse or improper handling.
  • Issues arising from using non-Bambu Lab consumables or accessories.
  • Normal wear and tear.
  • Any modifications made to the product without our consent.

How to Make a Warranty Claim

If you believe your product is defective and falls under our warranty policy, here’s how to proceed:

  1. Contact Us: Reach out to our customer service team via email at sales@printersupplyshop.com.
  2. Provide Details: Share your order number, product details, and a description of the issue.
  3. Return Instructions: We will guide you through the return process if your claim is valid.

Extended Warranty Options

For added peace of mind, we offer extended warranty options on select products.

This allows you to extend your coverage beyond the standard period.

  • You can purchase an extended warranty within 30 days of your initial purchase.
  • Extended warranties can add up to an additional two years of coverage.

Important Notes

  • Keep your original receipt as proof of purchase; it’s essential for warranty claims.
  • The warranty period starts from the date of purchase, not delivery.
  • We reserve the right to repair or replace defective products at our discretion.

Customer Support

We’re here for you!

If you have any questions about our warranty policy or need assistance with a claim, don’t hesitate to reach out.

Our team is dedicated to ensuring you have a smooth experience with your Bambu Lab products.

 

At Printer Supply Shop, we believe in providing quality products backed by reliable support.

We want you to enjoy every moment with your Bambu Lab X1C 3D Printer and other offerings.

Thank you for choosing us as your trusted source for 3D printing solutions!