Refund and Return Policy

We know that when you purchase a product, especially something as exciting as a Bambu Lab printer or accessory, you want to feel confident in your decision.

That’s why we have a clear and straightforward refund and return policy in place for all our products, including the Bambu Lab X1C 3D Printer.

Our Return Policy

We want you to be completely satisfied with your purchase.

If you need to return an item, here’s how it works:

  • Return Window: You have 30 days from the date of delivery to initiate a return.
  • Condition of Items: All returned items must be in their original packaging, unused, and in resalable condition.
  • Exclusions: Certain items cannot be returned, including:
    • Opened software
    • Used items
    • Custom orders
    • Any products marked as non-returnable at the time of purchase
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How to Initiate a Return

If you decide to return an item, follow these simple steps:

  1. Contact Us: Email our customer service team at sales@printersupplyshop.com.
  2. Provide Details: Include your order number and the reason for the return.
  3. Return Merchandise Authorization (RMA): We will issue you an RMA number along with specific return instructions.
    • Please note that returns will not be accepted without an RMA number.
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Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria.

Here’s what you can expect:

  • Refund Timing: Refunds will be processed within 5-10 business days after we receive and inspect your return.
  • Original Payment Method: Refunds will be credited back to the original payment method used for the purchase.
  • Restocking Fees: A restocking fee of up to 20% may apply for items that are returned opened or not in their original condition.

Exchanges

If you received a defective or incorrect item, we’ll gladly exchange it for you.

Here’s how:

  • Contact us within 30 days of receiving the product.
  • Provide your order details and explain the issue.
  • We’ll send you a replacement at no extra charge.

Damaged or Defective Items

If your item arrives damaged or defective, please take these steps:

  1. Inspect your package immediately upon delivery.
  2. Report any damages or defects within 48 hours of receipt.
  3. Contact us for an RMA number and return instructions.

We’ll take care of the shipping costs for damaged or defective items.

Customer Support

We’re here to help! If you have any questions about our refund and return policy, don’t hesitate to reach out.

You can contact us at:

At Printer Supply Shop, we believe in providing quality products backed by a solid refund and return policy.

Your satisfaction is our priority, whether you’re purchasing a Bambu Lab X1C 3D Printer, accessories, or filament.

Thank you for choosing us for your 3D printing needs!